Shipping Policy for International Orders from South Africa

At NB Skin Science, we strive to deliver your orders in a timely and efficient manner. To ensure your items reach you in excellent condition, we have partnered with TUNL to offer global express shipping through FedEx and UPS. Additionally, we provide a more economical shipping option for our customers in the USA.

Shipping Services

Express Service (Globally with FedEx and UPS)

Shipping Time: 4-7 days
Tracking: Fully tracked
Duties and Taxes: To be paid by the receiver or duties and taxes included, if shipping Delivered Duty Paid (DDP)

Economy Service (Only available to the USA)

Shipping Time: 10-20 days
Maximum Order Value: US$800
Tracking: Fully tracked
Duties and Taxes: Duties and taxes included
Final Mile Carrier: UPS Ground

Choosing a shipping service at checkout

When you purchase from us, you have the option to select your preferred shipping service during the checkout process. Once your order is confirmed, it will be processed and shipped according to the selected service.

Important Information

Shipping Times: The estimated shipping times provided are based on average transit times. Actual delivery times may vary depending on factors such as customs clearance and local delivery conditions.
Order Tracking: You will receive a tracking number once your order has been shipped. You can use this number to monitor the status and location of your shipment.
Duties and Taxes: For express shipping, all applicable duties and taxes are the responsibility of the receiver. Please check with your local customs office for more information. or duties and taxes included, if shipping Delivered Duty Paid (DDP)
Returns: We do not offer returns or refunds for international customer who are outside of South Africa.

Thank you for shopping with us! If you have any questions or need further assistance with your order, please do not hesitate to contact our customer service team.