What are my delivery options?
Orders can be couriered to the vast majority of South African addresses.
Delivery via courier has two advantages:
- It is faster
- Your order is delivered straight to your door.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you've paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing.
Courier delivery takes 2 to 5 working days depending on the order's destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Unforeseen circumstances e.g. pandemic, adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
The delivery charge for courier delivery varies depending on where the order is going:
|Local||R60 under 2 kg|
|Main Centers||R70 under 2 kg|
|Regional Areas||R90 under 2 kg|
|Remote Areas e.g. remote farms, mines||Not Offered|
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.